FAQ — Frequently Asked Questions
Delivery
How long does delivery take?
We deliver to mainland UK in 4–7 working days, completely free. We’ll text you your confirmed delivery date and time window before your sofa is dispatched.
Do you offer white glove delivery?
Yes. Our two-person team delivers to the room of your choice, connects and positions your sofa, and removes all packaging. No extra charge.
Do you deliver to Scotland, Northern Ireland and the Highlands?
Yes. Mainland Scotland is free as standard. Delivery to the Scottish Highlands (IV, KW, PH and AB postcodes), Northern Ireland (BT) and island postcodes (HS, KA27–28, PA20–49, PA60–78, ZE, IM, GY, JE, PO30–41, TR21–25) carries a delivery surcharge and may take a few extra working days. Message us on WhatsApp before ordering for a quote for your postcode, and we will always confirm the charge with you before dispatch.
Orders & Payment
Can I spread the cost of my sofa?
Yes. Flexible buy now, pay later options are available at checkout — spread the cost in interest-free instalments. You’ll see the options available to you when you check out. Subject to eligibility, 18+, T&Cs apply.
Can I change or cancel my order?
Standard sofas can be cancelled at any time before delivery, and you also have 14 days after delivery to change your mind (see our Returns Policy). Bespoke orders can be changed or cancelled free of charge until production starts — contact us as soon as possible.
Do you offer fabric samples?
Yes — order our Free Fabric Swatch Box and we’ll post samples straight to your door, free of charge.
Products
Are your sofas made in the UK?
Yes. Every sofa is handcrafted in our UK workshop on a kiln-dried hardwood frame with high-resilience foam cushions.
What is the difference between left-hand and right-hand chaise?
When you face the sofa, a left-hand chaise (LHF) extends to the left, and a right-hand chaise (RHF) extends to the right. Choose based on your room layout.
How do I clean my sofa?
Vacuum regularly with a soft brush attachment. For spills, blot immediately with a clean dry cloth. Spot clean with a mild upholstery cleaner. Avoid saturating the fabric.
Do the sofas come assembled?
Corner sofas and larger pieces arrive in sections so they fit through doors and up stairs. Our delivery team connects the sections and positions your sofa for you — no tools or lifting needed on your part.
Returns & Warranty
What is your returns policy?
If you change your mind, you can return a standard sofa within 14 days of delivery. A £70 return collection charge applies and is deducted from your refund. The sofa must be free from damage, stains, soiling, pet hair and odours — you don’t need the original packaging, as our team wraps it at collection. Bespoke and made-to-measure sofas cannot be returned unless faulty. Full returns policy.
What warranty do you offer?
All sofas come with a 12-month warranty covering the frame, foam and any mechanisms (such as sofa bed mechanisms) under normal domestic use. This is in addition to your statutory rights.
What if my sofa arrives damaged?
Please photograph any damage immediately and contact us within 48 hours. We’ll arrange a replacement or repair at no cost to you.
Visit Us
Can I visit your warehouse?
Yes — our warehouse in Accrington, Lancashire is open 7 days a week, 10am–5pm. Come and try the sofas in person before you buy.
How do I contact you?
By WhatsApp at +44 7466 493978 (fastest), email at contact@simplelivinguk.com, or our contact form.